ErrandWorks.me Dispute Resolution Policy Effective Date: March 6, 2025 Last Updated: October 19, 2025
At ErrandWorks.me, we are committed to fostering a reliable and trustworthy platform for both customers and vendors. We understand that disputes may arise during service transactions, and our goal is to resolve these matters efficiently, fairly, and transparently. This policy outlines the steps and procedures for resolving disputes between customers and vendors.
1. Scope of the Policy
This Dispute Resolution Policy applies to all disputes arising from services facilitated through the ErrandWorks.me platform. It is applicable to both customers and vendors who engage in service agreements via the platform.
2. Guiding Principles
ErrandWorks.me handles disputes based on the following principles:
- Fairness: Both parties will have an opportunity to present their side of the dispute.
- Transparency: The resolution process will be clear and documented for all parties involved.
- Efficiency: Disputes will be addressed promptly to minimize inconvenience.
- Confidentiality: Information shared during the dispute resolution process will remain confidential.
3. Dispute Reporting Process
Initiating a Dispute: Either party (customer or vendor) may report a dispute by contacting ErrandWorks.me via errandworks.me/contact. Disputes must be reported within 7 days of the service date or the incident in question.
Required Information:
- A detailed description of the issue
- Relevant evidence, such as communication history, receipts, photos, or other supporting documents
- Contact information for both parties involved in the dispute
4. Mediation Process
Acknowledgment of Dispute: ErrandWorks.me will acknowledge receipt of the dispute within 2 business days and assign a dispute resolution specialist.
Investigation: The specialist will review the submitted evidence and may request additional information from both parties. Both parties will be contacted for their statements and given an opportunity to explain their perspective.
Mediation: ErrandWorks.me will act as a neutral mediator to facilitate a resolution. The mediator may propose solutions such as refunds, service redelivery, or other remedies based on the circumstances.
Resolution Timeline: Disputes will typically be resolved within 10 business days of receiving all necessary information.
5. Resolution Outcomes
Based on the investigation and mediation, the following outcomes may occur:
- Customer Refund: If the vendor fails to deliver the agreed-upon service or is found at fault
- Service Redelivery: If the vendor agrees to redo the service to meet the agreed-upon terms
- Vendor Compensation: If the customer is found at fault or the dispute is deemed invalid
- Mutual Agreement: A resolution agreed upon by both parties during mediation
6. Escalation to Arbitration
If mediation does not result in a resolution, either party may choose to escalate the dispute to binding arbitration.
- Arbitration will be governed by the laws of the State of Georgia, USA
- ErrandWorks.me will assist in providing necessary documentation and details but will not cover arbitration fees
7. Limitations of Liability
ErrandWorks.me acts as an intermediary platform and is not directly responsible for the actions of vendors or customers. The platform’s liability is limited as outlined in our Terms and Conditions.
8. Preventing Disputes
To minimize disputes, ErrandWorks.me encourages:
- Clear communication between customers and vendors before service delivery
- Accurate service descriptions and expectations
- Prompt reporting of any issues or concerns
9. Contact Information
For questions or to report a dispute, please visit: errandworks.me/contact
By using ErrandWorks.me, both customers and vendors agree to adhere to this Dispute Resolution Policy. Our goal is to ensure a fair and efficient process that upholds the integrity of the ErrandWorks.me platform.