After activating this module, the customers able to see a new button on the product page. This button is to send email for product inquiry and for that they have to complete the following steps below.
- Product Enquiry button: Click this button to perform an inquiry.
- Name Field: Write down the name here.
- E-mail field: Insert their (customer) email ID.
- Text Field: Write details about an inquiry.
- Submit Enquiry: Click here to submit the inquiry.
Usage: for Regular/Previous Customer
For regular or previous customers, it’s easier to inquire. The Product Enquiry module automatically generates their name and email ID so they have to complete the following steps below.
- Product Enquiry button: Click this button to start an inquiry.
- Text Field: write details about the inquiry.
- Submit Enquiry: Click here to submit the inquiry.
How they communicate
After submitting the inquiry, an email will send directly to the seller’s email account. Then the seller can reply to the customer and assure them about the product.
